Refund policy

Non-Returnable Products

Each of our metal prints is made-to-order from your photo or design, and cannot be returned unless there is a manufacturing defect or damage in transit.

Exceptions – items not eligible for return:

  • Custom or personalized prints
  • Perishable goods (e.g., food, flowers, plants)
  • Personal care items (e.g., cosmetics)
  • Hazardous materials, flammable liquids, or gases

Note: Sale items and gift cards are also non-returnable.

If you’re unsure whether your item qualifies, please contact us: support@bolotstudio.com

How to Return Your Item

step1

1. Initiate Your Return

step2

2. Prepare Your Package

  • Pack items securely in their original packaging
  • Include all tags; item must be unworn and unused
  • Choose your shipping method and pay the return shipping cost

step3

3. Send Your Package

  • Drop off your package with the courier or at your chosen shipping point

step4

4. Receive Your Refund

  • Once we receive and inspect your return, we’ll issue a refund within 10 business days
  • You’ll receive a confirmation email once your refund is processed

Return Eligibility

To qualify for a return:

  • Items must be unworn, unused, with tags, and in original packaging
  • You must provide the receipt or proof of purchase

To start your return, contact us at support@bolotstudio.com

Return Address:
BOLOT Sp. z o.o.
ul. Władysława Sikorskiego 6A/10
44-196 Knurów
Poland

If your return is approved, we’ll send you a shipping label and detailed instructions. Items returned without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon delivery. If the item is:

  • Defective
  • Damaged
  • Incorrect

Contact us immediately at support@bolotstudio.com. We will assess the issue and resolve it promptly.

Exchanges

To exchange an item:

  • Return the original item
  • Place a new order for the replacement once your return is approved

EU 14-Day Cooling-Off Period

If your order is shipped within the EU, you may cancel or return it for any reason within 14 days of delivery. Items must be unworn, unused, with tags, and in original packaging, and you must provide proof of purchase.

Refunds

  • Once we receive and inspect your return, we’ll notify you of the approval status
  • Approved refunds are processed to your original payment method within 10 business days

Please Note: Your bank or credit card provider may take additional time to post the refund. If you haven’t received your refund within 15 business days of approval, contact us at support@bolotstudio.com

For any further questions or assistance, feel free to reach out to our support team!