What is dye sublimation and why is it superior?

Dye sublimation is the gold standard for metal printing. Instead of laying ink on top of the surface, we use heat and pressure to infuse dyes directly into the metal. The result? Colors become part of the metal itself — not a layer that can peel or crack. This is why our prints are incredibly durable and maintain their vibrancy for generations.

How long do metal prints last?

Our metal prints are built to last multiple generations. The dye sublimation process creates an image that resists fading, peeling, and degradation over time. We back this with our Lifetime Color-Fade Guarantee. In laboratory accelerated aging tests, our prints showed no color degradation equivalent to many decades of normal indoor display.

Are metal prints waterproof?

Yes, 100% waterproof. Since the image is infused into the metal, there's nothing for water to damage. You can hang them in bathrooms, kitchens, or even covered outdoor spaces. You can even clean them under running water without any risk. Just dry with a soft cloth afterward.

What's the difference between Glossy and Matte?

Glossy Vibrant, light-catching finish that makes colors pop. Perfect for photos with intense colors. Matte Refined, glare-free surface. Ideal for brightly-lit rooms or a softer, artistic feel. Both finishes are 100% waterproof and highly fade-resistant.

Is my phone photo good enough quality?

Yes! Our system is optimized for photos from any modern smartphone. If our production team spots a major quality issue (like extreme blurriness), we will email you before we print. Your memory will look sharp.

What file formats are supported?

We accept all common image formats: JPG, JPEG, PNG, HEIC, and WebP. For best results, upload your original, uncompressed photo directly from your phone or camera. Avoid screenshots or images shared through social media, as these are often compressed and lower quality.

What's the minimum image resolution for sharp prints?

For optimal quality, we recommend: The Keepsake 3-Pack (13×9cm): 1000×700 pixels minimum The Classic (30×20cm): 2000×1400 pixels minimum The Statement (42×30cm): 3000×2100 pixels minimum Most smartphone photos from the last 5 years easily exceed these requirements. Our configurator will warn you if your image resolution is too low.

How does the mounting system work?

The Statement (42×30cm) and The Classic (30×20cm) include our hidden magnetic mounting system equipped with neodymium magnets, which makes the print appear to float on the wall. The Keepsake 3-Pack (13×9cm) features a magnet on the back - perfect for fridges, filing cabinets, or any metal surface.

How do the wall magnets work? Are they strong enough?

Our neodymium rare-earth magnets are incredibly powerful. The system includes: 1. A small adhesive steel plate that sticks to your wall 2. Two strong magnets that attach to the back of your print Together they can hold up to 2kg — more than double the weight of our largest print. The magnetic connection is secure yet adjustable, allowing you to easily level or swap your prints.

Can I hang my print without drilling into the wall?

Absolutely! Our magnetic mounting system is completely drill-free. The steel plate uses industrial-strength 3M adhesive that bonds securely to most wall surfaces. When you move, it removes cleanly without damaging paint or wallpaper. Perfect for renters or anyone who wants a damage-free solution.

How do I clean a metal print?

Metal prints are incredibly easy to maintain. Simply wipe with a soft, dry microfiber cloth to remove dust. For fingerprints or smudges, use a slightly damp cloth or standard glass cleaner. Avoid abrasive materials or harsh chemicals. Gentle care keeps it looking perfect.

Will my print fade in direct sunlight?

Our dye sublimation process creates highly UV-resistant prints that maintain their colors in normal indoor conditions — including sunny living rooms, south-facing walls, or bright offices. Note: prolonged continuous exposure to direct, harsh sunlight may cause slight fading over time.

How fast is shipping? I need this for a gift.

Production takes 1-3 business days. For Poland, shipping typically takes 1-3 days, while for other EU countries it typically takes 3-7 business days.

What if I'm not happy with my print?

We've got you covered. If you're not 100% satisfied with your print, we will remake it or refund you — no questions asked. Plus, every print comes with our Lifetime Color-Fade Guarantee. We promise your colors will stay vibrant for decades.

What is your return policy?

We offer a 30-day satisfaction guarantee. If your print arrives damaged or has a manufacturing defect, contact us and we'll arrange a replacement or full refund. Made-to-order products are exempt from standard returns under EU law, but we always work with you to find a solution.