Returns Policy

Bolot Studio offers a voluntary 3-year product guarantee from delivery for confirmed manufacturing defects and the scoped premature performance losses described below. It applies to consumers and business customers in every country Bolot Studio actually serves and is additional to mandatory destination-specific rights. It applies to accepted orders before, on and after 2026-07-16, subject to the 3-year period measured from delivery.

• Guarantor: BOLOT Sp. z o.o., ul. Władysława Sikorskiego 6A/10, 44-196 Knurów, Poland; support@bolotstudio.com; phone: +48 797 535 372.
• Covered goods and territory: every Bolot Studio product sold to a consumer or business customer under an accepted order, in every delivery country actually served by Bolot Studio. It applies to accepted orders before, on and after 2026-07-16, subject to the 3-year period measured from delivery. For a product sold to a consumer in Quebec, this guarantee also benefits any subsequent owner for the remainder of the 3-year period, without limiting statutory rights.
• Period: 3 years from delivery of the product, not an open-ended or minimum period. Any restart or extension of the period after replacement or another statutory remedy applies only where and to the extent mandatory law governing the claim requires it; it is not an additional voluntary remedy.
• A manufacturing defect may include premature or abnormal fading, delamination, corrosion or other performance loss where the product was installed, located, used and cared for within its expressly stated intended environment. Coverage and remedy: if a manufacturing defect that manifests during the period is confirmed after a fair assessment, we remake or replace the same product free of charge to the same accepted specification and reship it free of charge.
• Claim procedure: email support@bolotstudio.com with the order details and reasonable evidence, such as photos. We assess all available information fairly; an internal assessment is not presented as the sole or final determination and does not shift any burden of proof imposed on us by applicable law. Registration is not required, and we do not presume fraud or dishonesty.
• Costs and timing: contact us before sending the product. We cover necessary delivery and return costs for an accepted warranty claim, including free reshipment. We perform the warranty without undue delay. A fixed time limit applies only where and to the extent mandatory law governing the claim requires it. This voluntary warranty does not promise a refund; any mandatory statutory refund right remains unaffected.
• Causally limited exclusions: the warranty does not cover a problem to the extent caused by intentional or accidental damage after delivery, incorrect mounting, use or care, normal wear, or unauthorised alterations. Standard photo prints are for dry indoor display only, have no UV laminate, and are not covered for outdoor exposure. Address Sign is the only exterior-capable product and includes a protective UV laminate. The customer selects exactly one Address Sign system: mechanical standoffs or a non-magnetic adhesive kit, each for a compatible facade; the adhesive kit can also be used on a compatible indoor surface. Installation or placement outside the stated compatibility is excluded only to the extent it caused the problem.
• Production image: we retain the source image for at least 3 years to support a remake. If it is unavailable, the customer may provide it again. An unavailable retained image does not end the warranty.
• Supplied magnetic mounting for eligible indoor photo prints or selected non-magnetic adhesive mounting for Address Sign: coverage applies when it was installed on a compatible smooth, clean, dry, stable and sealed surface and used in accordance with the installation instructions supplied with the order. Incorrect installation or use is excluded only to the extent it caused the problem. If the mounting fails despite installation and use in accordance with those supplied instructions, the warranty covers a replacement mount and the product damaged by that failure. We may request reasonable, proportionate evidence and discuss the circumstances; we do not presume fraud or reserve arbitrary discretion.
• Discontinued specification: if the exact material or finish is no longer available, we use the closest equivalent only after the customer agrees, or provide another mutually agreed remedy. Mandatory statutory remedies remain unaffected. A conforming personalised product is not eligible for a voluntary change-of-mind return, but this warranty and mandatory statutory remedies remain available.

This voluntary warranty does not exclude, restrict or suspend mandatory rights. Consumers retain all statutory remedies for lack of conformity; business customers retain any non-waivable rights applicable to their destination and contract.

For a product sold to a consumer in Quebec, select Canada → Quebec → Consumer below. That separate Quebec consumer warranty writing governs this voluntary warranty for that sale, and its exclusions are stated in distinct successive clauses. This generic summary and its combined exclusions do not replace or govern the Quebec consumer writing. Transferability applies only to that consumer writing, not to the Quebec business commitment.

2026-07-16-v2 · 2026-07-16