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Legal

Terms of Service

Please read these terms carefully before using our website or services.

Bolot Studio's Terms of Service outline the rules and legal agreements for using our website and purchasing custom metal prints. By using our site, you agree to these terms including acceptable use, intellectual property rights, payment terms, and liability limitations. Our services are governed by Polish law.

Last updated: March 2026

Legal Entity

Registered Company

BOLOT Limited Liability Company

ul. Władysława Sikorskiego 6A/10, 44-196 Knurów, Poland

Tax ID (NIP): 9691668738

Business Registry (REGON): 540261047

National Court Register (KRS): 0001139800

Overview

This website is operated by Bolot Studio. Throughout the site, the terms "we", "us" and "our" refer to Bolot Studio.

Bolot Studio offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

Terms & Conditions

  • By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
  • You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
  • You must not transmit any worms or viruses or any code of a destructive nature.
  • A breach or violation of any of the Terms will result in an immediate termination of your Services.

  • We reserve the right to refuse Service in justified cases, including but not limited to: suspected fraud, violation of these Terms, provision of false information, non-payment for previous orders, or when we have reasonable grounds to believe the order involves illegal activity. We will inform you of the specific reason for any refusal.
  • You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
  • The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

  • We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.
  • Any reliance on the material on this site is at your own risk.
  • This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
  • You agree that it is your responsibility to monitor changes to our site.

  • Prices for our products may be updated periodically. However, the price displayed at the time you place your order is the price that will be charged. Any price changes will not affect orders that have already been placed and confirmed.
  • We reserve the right to modify or discontinue certain features of the Service. For significant changes, we will provide reasonable notice where possible. Your continued use of the Service after such changes constitutes acceptance of the modifications.
  • We shall not be liable to you or to any third-party for any modification, suspension or discontinuance of the Service, except where such liability cannot be excluded under applicable consumer protection law.

  • Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
  • We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
  • We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
  • We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us.
  • We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
  • We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

  • We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
  • These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
  • In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
  • We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
  • You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
  • You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
  • For more details, please review our Refund Policy.

  • We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
  • You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement.
  • We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
  • Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
  • We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

  • Certain content, products and Services available via our Service may include materials from third-parties.
  • Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
  • We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites.
  • Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
  • We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

  • If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
  • We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
  • We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
  • You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.
  • You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
  • You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.
  • We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by our Privacy Policy.Privacy Policy

  • Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.
  • We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
  • We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.
  • No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

  • We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
  • We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
  • You agree that from time to time we may temporarily suspend the Service for maintenance purposes, with reasonable notice where possible.
  • You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us or required by applicable consumer law) provided 'as is' and 'as available' for your use.
  • To the extent permitted by applicable law, and subject to your statutory rights as a consumer, we shall not be liable for any indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages arising from your use of the Service.
  • For EU consumers: This section does not affect your statutory rights under applicable consumer protection law, including your rights under the 2-year legal guarantee of conformity (Directive 2019/771). Nothing in these Terms excludes or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) defective products under applicable product liability law; or (iv) any matter for which it would be illegal for us to exclude or limit liability.

You agree to indemnify, defend and hold harmless Bolot Studio and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

  • The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
  • These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
  • If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

  • The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
  • These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
  • Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Poland.

  • You can review the most current version of the Terms of Service at any time at this page.
  • We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.
  • It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Prohibited

Section 12 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

For any unlawful purpose
To solicit others to perform or participate in any unlawful acts
To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances
To infringe upon or violate our intellectual property rights or the intellectual property rights of others
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
To submit false or misleading information
To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet
To collect or track the personal information of others
To spam, phish, pharm, pretext, spider, crawl, or scrape
For any obscene or immoral purpose
To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 20 - Contact Information

Questions about the Terms of Service and other questions should be sent to us at:

support@bolotstudio.com
Intellectual Property

Section 21 - Customer-Submitted Materials and Intellectual Property Rights

Ownership and Permissions

For any and all content, including but not limited to text, images, designs, logos, trademarks, graphics, and any other materials (collectively, "Customer Materials") you submit to us for the purpose of utilizing our Products or Services, you represent and warrant that:

  • You are the sole and exclusive owner of all rights, title, and interest in and to the Customer Materials, including all applicable intellectual property rights (such as copyrights, trademarks, and design rights); OR
  • You have obtained all necessary, valid, and current licenses, permissions, consents, and waivers from the rightful owner(s) of the intellectual property rights to allow you to submit the Customer Materials to us and to grant us the rights to use, reproduce, modify, display, distribute, and process such Customer Materials for the purpose of fulfilling your order and providing the requested Services.
  • Your submission and our use of the Customer Materials in accordance with these Terms and for the provision of Services will not infringe upon, misappropriate, or violate any third party's intellectual property rights, publicity rights, privacy rights, or any other personal or proprietary rights, nor will it violate any applicable laws or regulations.

No Obligation to Verify

You acknowledge and agree that Bolot Studio and Bolot Limited Liability Company have no obligation to, and will not, verify the ownership or authenticity of the intellectual property rights for any Customer Materials you provide. The responsibility for ensuring that Customer Materials do not infringe upon any third-party rights rests solely with you.

Indemnification for Breach

You agree to indemnify, defend, and hold harmless Bolot Studio, Bolot Limited Liability Company, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns, and employees from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

  • Any breach of your representations and warranties set forth in this Section.
  • Any claim that the Customer Materials provided by you, or our use thereof in fulfilling your order, infringes upon, misappropriates, or violates any third party's intellectual property rights, publicity rights, privacy rights, or any other proprietary rights.
  • Any claim that the Customer Materials are unlawful, defamatory, obscene, or otherwise objectionable.

Right to Refuse

We reserve the right, in our sole discretion, to refuse to process or fulfill any order, or to refuse to use any Customer Materials, that we believe may infringe upon third-party intellectual property rights, violate any law, or are otherwise deemed inappropriate, without any liability to you. Our refusal to process such an order or use such materials does not waive your indemnification obligations under this Section.

License Granted by You

By submitting Customer Materials to us, you grant Bolot Studio and Bolot Limited Liability Company a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, modify, display, distribute, and create derivative works from the Customer Materials solely for the purpose of designing, manufacturing, and fulfilling your order for products or Services, and for our internal archival purposes. This license terminates upon the completion of your order, except for internal archival purposes.

Consumer Protection

EU Consumer Rights

If you are a consumer in the European Union, you have specific rights that cannot be waived or limited by these Terms.

Right of Withdrawal (14 Days)

Under EU Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 days without giving any reason.

  • The withdrawal period expires 14 days from the day you (or a third party indicated by you, other than the carrier) acquire physical possession of the goods.
  • To exercise your right of withdrawal, you must inform us of your decision by a clear statement sent to: BOLOT sp. z o.o., ul. Władysława Sikorskiego 6A/10, 44-196 Knurów, Poland, or by email to support@bolotstudio.com.
  • You may use the model withdrawal form provided below, but it is not obligatory.
  • If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except supplementary costs if you chose a delivery type other than our standard delivery), within 14 days from the day we are informed of your withdrawal decision.
  • We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earliest.
  • You shall send back the goods without undue delay and in any event within 14 days from the day you communicate your withdrawal. You will bear the direct cost of returning the goods.

Exception for Custom/Personalized Products

According to Article 16(c) of Directive 2011/83/EU, the right of withdrawal does NOT apply to contracts for the supply of goods made to the consumer's specifications or clearly personalized. Custom metal prints created from your uploaded images are personalized products. Once production has begun on your custom order, the right of withdrawal no longer applies.

You acknowledge that by placing an order for a custom metal print with your uploaded image, you are ordering a personalized product that is excluded from the right of withdrawal once production begins.

Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the contract:

To: BOLOT sp. z o.o., ul. Władysława Sikorskiego 6A/10, 44-196 Knurów, Poland, Email: support@bolotstudio.com — I hereby give notice that I withdraw from my contract of sale of the following goods: [description] — Ordered on: [date] / Received on: [date] — Consumer name: — Consumer address: — Consumer signature (only if paper form): — Date:

Legal Guarantee of Conformity

2 Year Warranty

Under EU Directive 2019/771 (Sale of Goods Directive), you have a legal guarantee for goods purchased from us.

  • We are liable for any lack of conformity that exists at the time of delivery and becomes apparent within 2 years of delivery.
  • If a lack of conformity becomes apparent within 1 year of delivery, it is presumed to have existed at the time of delivery unless we prove otherwise.
  • In the event of lack of conformity, you are entitled to have the goods brought into conformity (repair or replacement) free of charge.
  • If repair or replacement is impossible or disproportionate, you may request a proportionate reduction in price or termination of the contract.
  • You are not required to pay for normal use of the replaced goods before replacement.

Right to Repair

Request free repair of the defective product.

Right to Replacement

Request a replacement product at no additional cost.

Price Reduction

Request a proportionate price reduction if repair/replacement is not possible.

Contract Termination

Terminate the contract and receive a full refund for significant lack of conformity.

Online Dispute Resolution (ODR)

EU Platform

In accordance with Regulation (EU) No 524/2013, we inform you that the European Commission provides an Online Dispute Resolution (ODR) platform for consumers.

  • The ODR platform is designed to help consumers and traders resolve disputes about online purchases without going to court.
  • You can access the ODR platform at: https://ec.europa.eu/consumers/odr
  • Our email address for dispute resolution purposes is: support@bolotstudio.com
  • Before using the ODR platform, we encourage you to contact us directly to resolve any issues. We are committed to finding fair solutions.
https://ec.europa.eu/consumers/odr

We are committed to resolving disputes amicably. Please contact us at support@bolotstudio.com before initiating any formal dispute procedure.

Consumer Rights Disclaimer

Nothing in these Terms of Service shall limit or exclude: (i) liability for death or personal injury caused by negligence; (ii) liability for fraud or fraudulent misrepresentation; (iii) any rights you have under applicable consumer protection laws regarding the conformity of goods (including the 2-year legal guarantee); or (iv) any other liability which cannot be excluded or limited under applicable law. If you are a consumer in the European Union, nothing in these Terms affects your statutory rights under applicable consumer protection legislation, including Directive 2011/83/EU on consumer rights and Directive 2019/771 on sale of goods.

Frequently Asked Questions

Custom metal prints are made-to-order using your uploaded images. Once production begins, cancellation may not be possible. Please contact us at support@bolotstudio.com as soon as possible if you need to cancel. We'll do our best to accommodate your request if your order hasn't entered production.

Violation of these Terms of Service may result in immediate termination of your access to our Services. You may also be held liable for any damages caused by your violation, including legal fees. We reserve the right to refuse future service to anyone who has violated our terms.

You retain full ownership of your original images. By uploading, you grant us a limited license to use your images solely for producing and fulfilling your order. We never sell, share, or use your images for any other purpose. Once your order is complete, images are retained only for internal archival purposes.

These Terms are governed by Polish law. We encourage customers to contact us directly at support@bolotstudio.com to resolve any issues. If a dispute cannot be resolved amicably, it will be subject to the jurisdiction of Polish courts.
Governed by Polish Law
Hosted on Shopify
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Questions About Our Terms?

Our team is ready to help clarify any questions about our Terms of Service. We typically respond within 24-48 hours.

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