Please read these terms carefully before using our website or services.
Bolot Studio's Terms of Service govern use of the website and purchases of personalised aluminium photo prints and address signs. Polish law is the chosen law, without depriving consumers of the mandatory protections of the country where they habitually reside. Goods remain subject in full to the statutory conformity regime, and a print made from your photograph may fall outside the statutory no-reason withdrawal right under Article 16(c). Complaints go to support@bolotstudio.com; we do not claim participation in any particular alternative dispute resolution scheme.
Last updated: July 13, 2026
BOLOT Sp. z o.o.
ul. Władysława Sikorskiego 6A/10, 44-196 Knurów, Poland
Tax ID (NIP): 9691668738
Business Registry (REGON): 540261047
National Court Register (KRS): 0001139800
This website is operated by BOLOT Sp. z o.o., trading as Bolot Studio. Throughout these Terms, "we", "us" and "our" mean BOLOT Sp. z o.o.
You may browse public pages and read information without entering into a purchase contract merely by visiting the website.
The version of these Terms and the mandatory pre-contract information relevant to a purchase contract are made available before you place the order. Contractual steps take place through the checkout, order and confirmation process, not by browsing.
These Terms govern use of website functions and orders placed with us. Browsing alone does not constitute acceptance of a purchase contract or create an obligation to buy.
Please read the applicable terms and product, price, delivery and cancellation information before placing an order. Mandatory consumer rights prevail over any conflicting provision.
New website functions may be covered by the then-current Terms prospectively; they do not alter a previously confirmed order.
We may amend these Terms for a valid legal, security, technical or operational reason. We will give clear, reasonable notice of material changes. Changes apply prospectively and do not alter existing orders unless required by law or expressly agreed with you.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
Your submission of personal information through the store is governed by our Privacy Policy.
A consumer gives no general indemnity, defence undertaking or automatic liability for our legal fees. Each party is responsible only to the extent provided by applicable law for its own culpable unlawful conduct; mandatory consumer protections and our own duties remain unaffected. Section 21 governs responsibility for materials you submit for production.
If a provision is unlawful, void, unfair or unenforceable, it does not bind a consumer and will not be applied to the extent required by applicable law. The remaining provisions continue only insofar as they can do so independently, fairly and consistently with applicable law. This clause does not authorize us or a court to revise an unfair term merely to preserve it.
These Terms of Service and any separate agreements whereby we provide you Services are governed by Polish law. If you are a consumer, this choice does not deprive you of the protection afforded by provisions that cannot be derogated from by agreement under the law of the country in which you have your habitual residence, where Article 6 of Regulation (EC) No 593/2008 (Rome I) applies. These Terms do not restrict the courts before which a consumer may bring or defend a claim under applicable law.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
A material violation of these prohibited uses may lead to a proportionate restriction or termination under Section 16, with notice and an opportunity to remedy where appropriate. Mandatory rights remain unaffected.
Questions about the Terms of Service and other questions should be sent to us at:
support@bolotstudio.comFor Customer Materials that you submit to use our Products or Services, you confirm, to the best of your knowledge and on reasonable grounds, that:
You must have the rights and permissions reasonably needed for Customer Materials. We may use proportionate checks and act on credible notices, but no check can establish every right. This allocation does not remove our own duties under intellectual-property, consumer, platform or other applicable law.
There is no blanket consumer indemnity. To the extent provided by applicable law, responsibility for a third-party claim concerning Customer Materials depends on the facts, fault, causation and each party's own conduct, including:
We may refuse Customer Materials or an order only on reasonable, objective grounds, including a credible infringement risk, illegality, safety or a material breach of these Terms. We will notify you promptly, explain the ground where permitted, and reimburse payment for any unfulfilled part unless applicable law provides otherwise.
By submitting Customer Materials, you grant BOLOT Sp. z o.o. a non-exclusive, royalty-free licence, limited to the territories and period reasonably necessary to process the upload, design, manufacture and fulfil your order, provide requested support (including a remake under the voluntary product guarantee), prevent fraud or security incidents, and establish or defend legal claims or meet a documented retention duty. We may sublicense only to processors needed for those purposes. Retention and deletion follow the Privacy Policy, your account settings and applicable law. This licence does not permit advertising, unrelated publication or AI-model training without a separate lawful basis and, where required, your separate consent.
If you are a consumer in the European Union, you have specific rights that cannot be waived or limited by these Terms.
For EU/EEA and UK distance sales where the right applies, non-personalized goods normally have a 14-day no-reason withdrawal or cancellation period. Canadian and other destination-specific cancellation rights vary.
Under Article 16(c) of Directive 2011/83/EU, the statutory no-reason right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized. For UK consumers, the corresponding cancellation exception is regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. A print created from an uploaded photo or other individual instructions may fall within this exception; mere made-to-order production does not qualify by itself. The exception does not affect statutory remedies for lack of conformity. If we send a proposed crop or correction, we wait up to 5 business days for your reply. If you approve it, we produce that approved version. If you do not reply within that period, we produce using the original crop submitted with the order, not our proposed correction. Approval never removes remedies if the delivered item differs from the approved proof or the contract.
By ordering a print created from your image or individual specifications, you acknowledge its personalized character. Where Article 16(c) applies, the statutory no-reason right of withdrawal does not apply; statutory conformity rights remain unaffected.
Complete and return this form only if you wish to withdraw from the contract:
To: BOLOT Sp. z o.o., ul. Władysława Sikorskiego 6A/10, 44-196 Knurów, Poland, Email: support@bolotstudio.com — I hereby give notice that I withdraw from my contract of sale of the following goods: [description] — Ordered on: [date] / Received on: [date] — Consumer name: — Consumer address: — Consumer signature (only if paper form): — Date:
For EU consumers, Directive (EU) 2019/771 provides a minimum 2-year conformity period where applicable. UK, Canadian and other destination-specific periods and remedies vary, and any longer or more protective mandatory local rights remain available. Our normal remake or replacement practice does not limit those rights.
Request repair of the non-conforming product free of charge, including the necessary statutory costs.
Request replacement of the non-conforming product free of charge, subject to the applicable statutory conditions.
Request a proportionate price reduction when the applicable statutory conditions are met, not only when repair or replacement is impossible.
Terminate the contract and receive the applicable refund when the statutory conditions are met; mandatory local rules remain available.
For a complaint or dispute concerning an order, contact us directly so that we can review the matter and seek an amicable resolution.
We are committed to resolving disputes amicably. This contact process does not limit your statutory rights or available remedies.
Nothing in these Terms of Service shall limit or exclude: (i) liability for death or personal injury caused by negligence; (ii) liability for fraud or fraudulent misrepresentation; (iii) any rights you have under applicable consumer protection laws regarding the conformity of goods (including any mandatory conformity guarantee, period and remedies applicable at the delivery destination); or (iv) any other liability which cannot be excluded or limited under applicable law. If you are a consumer in the European Union, nothing in these Terms affects your statutory rights under applicable consumer protection legislation, including Directive 2011/83/EU on consumer rights and Directive 2019/771 on sale of goods.
Our team is ready to clarify questions about our Terms of Service. We respond as soon as reasonably possible on business days.
Contact Us