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Bolot Studio creates made-to-order aluminium photo prints from submitted photographs using dye-sublimation. Availability and shipping terms depend on the selected delivery market.

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Legal

Terms of Service

Please read these terms carefully before using our website or services.

Bolot Studio's Terms of Service govern use of the website and purchases of personalised aluminium photo prints and address signs. Polish law is the chosen law, without depriving consumers of the mandatory protections of the country where they habitually reside. Goods remain subject in full to the statutory conformity regime, and a print made from your photograph may fall outside the statutory no-reason withdrawal right under Article 16(c). Complaints go to support@bolotstudio.com; we do not claim participation in any particular alternative dispute resolution scheme.

Last updated: July 13, 2026

Legal Entity

Registered Company

BOLOT Sp. z o.o.

ul. Władysława Sikorskiego 6A/10, 44-196 Knurów, Poland

Tax ID (NIP): 9691668738

Business Registry (REGON): 540261047

National Court Register (KRS): 0001139800

Overview

This website is operated by BOLOT Sp. z o.o., trading as Bolot Studio. Throughout these Terms, "we", "us" and "our" mean BOLOT Sp. z o.o.

You may browse public pages and read information without entering into a purchase contract merely by visiting the website.

The version of these Terms and the mandatory pre-contract information relevant to a purchase contract are made available before you place the order. Contractual steps take place through the checkout, order and confirmation process, not by browsing.

These Terms govern use of website functions and orders placed with us. Browsing alone does not constitute acceptance of a purchase contract or create an obligation to buy.

Please read the applicable terms and product, price, delivery and cancellation information before placing an order. Mandatory consumer rights prevail over any conflicting provision.

New website functions may be covered by the then-current Terms prospectively; they do not alter a previously confirmed order.

We may amend these Terms for a valid legal, security, technical or operational reason. We will give clear, reasonable notice of material changes. Changes apply prospectively and do not alter existing orders unless required by law or expressly agreed with you.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

Terms & Conditions

  • By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence, or that you have the consent required for a minor dependent to use this site under your supervision.
  • You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
  • You must not transmit any worms or viruses or any code of a destructive nature.
  • A material breach may lead to a proportionate restriction or termination after notice where appropriate (see Section 16). Mandatory rights and liabilities under applicable law remain unaffected.

  • We reserve the right to refuse Service in justified cases, including but not limited to: suspected fraud, violation of these Terms, provision of false information, non-payment for previous orders, or when we have reasonable grounds to believe the order involves illegal activity. We will inform you of the specific reason for any refusal.
  • Technical delivery of content may involve processing across networks and adaptation to connected devices. We use technical and organisational security measures appropriate to the risk as required by applicable data-protection law. Payment-card data is processed through the payment services used at checkout under their applicable security arrangements; this clause neither limits our own security duties nor makes an absolute guarantee about any system.
  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
  • The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

  • We take reasonable steps to keep material product, price, delivery and trader information accurate and current, and we correct identified errors. This does not limit any duty or remedy under applicable law.
  • Information material to a purchase is presented on the product page or during checkout. If material information appears inconsistent, contact us before ordering so that it can be clarified.
  • Dated historical or editorial material is identified by its context and is not a current product or contractual promise unless expressly stated as such.
  • An error on the website does not transfer our statutory duties to you or remove a remedy that applicable law gives you.

  • Prices for our products may be updated periodically. However, the price displayed at the time you place your order is the price that will be charged. Any price changes will not affect orders that have already been placed and confirmed.
  • We may modify or discontinue website functions for a valid legal, security, technical or operational reason. We will give reasonable notice of a material change where practicable, and the change will not alter an existing confirmed order.
  • Responsibility for a modification, suspension or discontinuance is determined by applicable law. Nothing here excludes or limits mandatory consumer rights or liability that cannot lawfully be excluded.

  • Certain products or Services may be available only online and in limited quantities. The Refund Policy applies together with, and does not replace, mandatory consumer rights.
  • We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
  • We may limit availability by market only for an objective legal, logistics, payment, capacity or product reason disclosed before an order is placed.
  • We may set reasonable quantity limits and change future product descriptions or prices. We will not unilaterally change the agreed product or price of an existing confirmed order.
  • We may discontinue a product prospectively. A confirmed order will be fulfilled on the agreed terms or, where fulfilment is lawfully impossible, cancelled with prompt reimbursement and any other mandatory remedy.
  • No statement in these Terms removes the requirement that goods and Services conform to the contract or any mandatory statutory remedy for lack of conformity.

  • We may refuse, limit or cancel an order only on objective grounds, such as suspected fraud, failed payment, unavailable stock or capacity, an unlawful order, an unsupported destination, or circumvention of a disclosed quantity limit.
  • These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
  • If we refuse, limit or cancel an order after submission, we will notify you promptly, explain the reason where required by law, and promptly reimburse amounts paid for any part that will not be fulfilled.
  • Restrictions on dealer, reseller or distributor orders must rest on an objective and consistently applied business reason communicated before the order is accepted.
  • You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
  • You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
  • For more details, please review our Refund Policy.

  • We may provide clearly identified third-party tools. The provider's terms and privacy information apply to its service and will be made available where required.
  • A third-party provider is responsible for its own tool, but we remain responsible for our selection, configuration and integration of that tool to the extent required by applicable law.
  • There is no blanket exclusion of liability for third-party tools. Responsibility is allocated under applicable law and cannot exclude mandatory consumer or data-protection duties.
  • Before using an optional tool, review the identified provider's terms and privacy information. Choosing an optional tool does not waive your mandatory rights against us.
  • New website tools and features are subject prospectively to the terms and privacy information shown when they are introduced.

  • Certain content, products and Services available via our Service may include materials from third-parties.
  • A link to an unaffiliated website is not an endorsement. We take reasonable care with links we provide but cannot control later changes made by the third party; our responsibility remains governed by applicable law.
  • A separate transaction concluded directly with a third party is governed by that party's terms. This does not exclude our responsibility for our own Service, representations or duties under mandatory law.
  • Review the third party's terms and privacy information before transacting. Contact the third party about its product, and contact us where the issue also concerns our Service or integration.
  • We use Microsoft Clarity and Microsoft Advertising to understand how visitors use and interact with our website through behavioural metrics, heatmaps and session replay, in order to improve and market our products and services. This data is captured using first- and third-party cookies and similar technologies, subject to your consent choices where consent is required, and is used for site optimisation, fraud and security purposes, and advertising. See the Microsoft Privacy Statement for how Microsoft collects and uses this data, and our Privacy Policy for your choices.

  • If you submit feedback, a review or other material, you retain your rights. You grant us only the non-exclusive, royalty-free permission reasonably needed to receive, moderate and display it for the purpose and in the context in which you submitted it, or for another use to which you separately agree.
  • We handle personal data and confidential submissions under the Privacy Policy. Unless separately agreed, a voluntary submission does not create a right to payment or a guaranteed individual response.
  • We may proportionately moderate or remove content on reasonable grounds, including illegality, infringement, abuse, security risk or a material breach of these Terms, and will respect applicable notice and redress duties.
  • You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.
  • You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
  • You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You must take reasonable care not to submit comments that you know are false or misleading.
  • You are responsible under applicable law for material you submit. We remain responsible for our own moderation, publication and processing duties; no blanket exclusion of liability applies.

Your submission of personal information through the store is governed by our Privacy Policy.

  • Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.
  • We may correct an error prospectively. If an error materially affects a submitted or confirmed order, we will notify you promptly and will honour the agreed terms, seek your express agreement to a lawful correction, or cancel and reimburse the affected order as applicable law requires.
  • We update material pre-contract information when required and correct known errors without undue delay. Nothing here removes a statutory information duty.
  • A displayed update date applies only to the identified content; it is not a waiver of any duty to keep material information current.

  • Website availability may occasionally be interrupted by maintenance, security events or circumstances outside reasonable control. We use reasonable care and skill and do not exclude duties imposed by applicable law.
  • Any stated Service function or result is assessed against the description and information provided before contract. Nothing here removes agreed characteristics or mandatory remedies.
  • You agree that from time to time we may temporarily suspend the Service for maintenance purposes, with reasonable notice where possible.
  • Goods. The products we deliver are subject in full to the statutory conformity regime; they are not supplied under any disclaimer of quality, fitness or durability. They must conform to the contract and to the information given before the order, and these Terms do not disclaim, limit or shorten the statutory remedies set out below.
  • Our liability is determined by applicable law, including rules on causation, foreseeability and recoverable loss. We do not exclude or limit liability where doing so would be unlawful or unfair to a consumer.
  • For consumers, nothing in these Terms excludes or limits mandatory conformity, product-safety, data-protection or other consumer rights, or liability for death or personal injury caused by negligence, fraud, intentional misconduct, or any matter that cannot lawfully be excluded or limited.

A consumer gives no general indemnity, defence undertaking or automatic liability for our legal fees. Each party is responsible only to the extent provided by applicable law for its own culpable unlawful conduct; mandatory consumer protections and our own duties remain unaffected. Section 21 governs responsibility for materials you submit for production.

If a provision is unlawful, void, unfair or unenforceable, it does not bind a consumer and will not be applied to the extent required by applicable law. The remaining provisions continue only insofar as they can do so independently, fairly and consistently with applicable law. This clause does not authorize us or a court to revise an unfair term merely to preserve it.

  • The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
  • These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
  • We may restrict or terminate access for an objective and material breach, a security threat or a legal requirement. We will give notice and an opportunity to remedy where appropriate, use a proportionate measure, and will not charge amounts or remove rights beyond what applicable law permits.

  • The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
  • These Terms, the mandatory pre-contract information, the order summary and confirmation, and incorporated policies form the contractual record to the extent permitted by law. This clause does not exclude a statement or right that applicable law makes binding.
  • These Terms are interpreted under applicable law. Where consumer law requires it, doubt about a non-negotiated term is resolved in the interpretation most favourable to the consumer.

These Terms of Service and any separate agreements whereby we provide you Services are governed by Polish law. If you are a consumer, this choice does not deprive you of the protection afforded by provisions that cannot be derogated from by agreement under the law of the country in which you have your habitual residence, where Article 6 of Regulation (EC) No 593/2008 (Rome I) applies. These Terms do not restrict the courts before which a consumer may bring or defend a claim under applicable law.

  • The current version and last-updated date of these Terms are available on this page.
  • We may change these Terms only for a valid legal, security, technical or operational reason and will clearly describe material changes with reasonable advance notice where required.
  • A change applies only prospectively to website use and orders placed after it is made available, with any notice required by law. It does not alter an existing confirmed order unless required by law or expressly agreed with you; continued browsing alone is not acceptance of a change to an existing purchase contract.
Prohibited

Section 12 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

For any unlawful purpose
To solicit others to perform or participate in any unlawful acts
To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances
To infringe upon or violate our intellectual property rights or the intellectual property rights of others
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
To submit false or misleading information
To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet
To collect or track the personal information of others
To spam, phish, pharm or pretext, or to conduct automated extraction, text and data mining or AI training contrary to rights expressly reserved under applicable law and machine-readable controls. Ordinary public-search indexing and user-directed retrieval are governed separately by robots.txt and other site controls.
For any obscene or immoral purpose
To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet

A material violation of these prohibited uses may lead to a proportionate restriction or termination under Section 16, with notice and an opportunity to remedy where appropriate. Mandatory rights remain unaffected.

Section 20 - Contact Information

Questions about the Terms of Service and other questions should be sent to us at:

support@bolotstudio.com
Intellectual Property

Section 21 - Customer-Submitted Materials and Intellectual Property Rights

Ownership and Permissions

For Customer Materials that you submit to use our Products or Services, you confirm, to the best of your knowledge and on reasonable grounds, that:

  • You own the rights relevant to the requested use; OR
  • You have the licences, permissions or consents reasonably necessary to submit the Customer Materials and permit the limited uses described in Section 21. This does not require a waiver of any right that cannot lawfully be waived.
  • You will not knowingly submit unlawful material or material that infringes a third party's intellectual-property, privacy, publicity or other rights. Responsibility is determined under applicable law; Section 21 does not create strict liability or a blanket indemnity.

Proportionate Rights Checks

You must have the rights and permissions reasonably needed for Customer Materials. We may use proportionate checks and act on credible notices, but no check can establish every right. This allocation does not remove our own duties under intellectual-property, consumer, platform or other applicable law.

Responsibility for Rights Violations

There is no blanket consumer indemnity. To the extent provided by applicable law, responsibility for a third-party claim concerning Customer Materials depends on the facts, fault, causation and each party's own conduct, including:

  • A knowing or culpable breach of a representation about rights or permissions in Customer Materials.
  • A substantiated third-party claim to the extent caused by Customer Materials supplied without the required permission and used by us only as instructed for the order.
  • Unlawful material knowingly submitted by the customer. Nothing in this list transfers our own duties or waives a consumer's mandatory rights.

Right to Refuse

We may refuse Customer Materials or an order only on reasonable, objective grounds, including a credible infringement risk, illegality, safety or a material breach of these Terms. We will notify you promptly, explain the ground where permitted, and reimburse payment for any unfulfilled part unless applicable law provides otherwise.

License Granted by You

By submitting Customer Materials, you grant BOLOT Sp. z o.o. a non-exclusive, royalty-free licence, limited to the territories and period reasonably necessary to process the upload, design, manufacture and fulfil your order, provide requested support (including a remake under the voluntary product guarantee), prevent fraud or security incidents, and establish or defend legal claims or meet a documented retention duty. We may sublicense only to processors needed for those purposes. Retention and deletion follow the Privacy Policy, your account settings and applicable law. This licence does not permit advertising, unrelated publication or AI-model training without a separate lawful basis and, where required, your separate consent.

Consumer Protection

EU Consumer Rights

If you are a consumer in the European Union, you have specific rights that cannot be waived or limited by these Terms.

Withdrawal or Cancellation Right (where applicable)

For EU/EEA and UK distance sales where the right applies, non-personalized goods normally have a 14-day no-reason withdrawal or cancellation period. Canadian and other destination-specific cancellation rights vary.

  • The withdrawal period expires 14 days after the day on which you (or a third party other than the carrier and indicated by you) acquire physical possession of the goods. For multiple goods ordered in one order and delivered separately, the period runs from possession of the last good; for a good delivered in multiple lots or pieces, from possession of the last lot or piece.
  • To exercise your right of withdrawal, you must inform us of your decision by a clear statement sent to: BOLOT Sp. z o.o., ul. Władysława Sikorskiego 6A/10, 44-196 Knurów, Poland, or by email to support@bolotstudio.com.
  • You may use the model withdrawal form provided below, but it is not obligatory.
  • If you withdraw from this contract, we will reimburse all payments received from you, including the cost of our least expensive standard delivery (but not a supplementary amount for a more expensive delivery method you selected), without undue delay and in any event no later than 14 days from the day on which we are informed of your withdrawal decision. We use the same means of payment as the original transaction unless you expressly agree otherwise, and you will not incur a fee because of the reimbursement.
  • Unless we have offered to collect the goods, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest.
  • For a valid no-reason withdrawal, you shall return the goods without undue delay and within 14 days after notifying us, and you bear the direct return cost. A return needed for statutory lack of conformity is free of charge, including necessary postage or transport. Contact us before sending the item; our normal commercial response to a verified manufacturing defect, transit damage, or wrong size, finish, or personalization is a free remake or replacement, without limiting mandatory statutory remedies. You may report a manufacturing defect, transit damage, or wrong size, finish, or personalization under Verified quality support promptly after discovering the issue. If we approve a physical return under this support process, Bolot Studio covers its return cost and provides case-specific instructions. Verified quality support is additional support only; it does not shorten any applicable statutory period for reporting a problem, bringing a claim or obtaining a remedy.

Exception for Custom/Personalized Products

Under Article 16(c) of Directive 2011/83/EU, the statutory no-reason right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized. For UK consumers, the corresponding cancellation exception is regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. A print created from an uploaded photo or other individual instructions may fall within this exception; mere made-to-order production does not qualify by itself. The exception does not affect statutory remedies for lack of conformity. If we send a proposed crop or correction, we wait up to 5 business days for your reply. If you approve it, we produce that approved version. If you do not reply within that period, we produce using the original crop submitted with the order, not our proposed correction. Approval never removes remedies if the delivered item differs from the approved proof or the contract.

By ordering a print created from your image or individual specifications, you acknowledge its personalized character. Where Article 16(c) applies, the statutory no-reason right of withdrawal does not apply; statutory conformity rights remain unaffected.

Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the contract:

To: BOLOT Sp. z o.o., ul. Władysława Sikorskiego 6A/10, 44-196 Knurów, Poland, Email: support@bolotstudio.com — I hereby give notice that I withdraw from my contract of sale of the following goods: [description] — Ordered on: [date] / Received on: [date] — Consumer name: — Consumer address: — Consumer signature (only if paper form): — Date:

Statutory Conformity and Consumer Rights

Applicable mandatory consumer rights preserved

For EU consumers, Directive (EU) 2019/771 provides a minimum 2-year conformity period where applicable. UK, Canadian and other destination-specific periods and remedies vary, and any longer or more protective mandatory local rights remain available. Our normal remake or replacement practice does not limit those rights.

  • Where EU sale-of-goods rules apply, liability covers lack of conformity existing at delivery and becoming apparent within at least 2 years. UK, Canadian and other destination-specific limitation, complaint or remedy periods vary, and any longer or more protective mandatory local period remains available.
  • The duration and effect of any presumption that a lack of conformity existed at delivery depend on the law of the consumer’s destination; this policy does not shorten a longer or more protective local rule.
  • The consumer may initially choose repair or replacement free of charge, including necessary postage, transport, labour and materials, subject to the statutory impossibility and proportionality rules and any more protective applicable national law.
  • A proportionate price reduction or contract termination and refund is available under the applicable statutory conditions, including refusal or failure to restore conformity, recurrence, or a sufficiently serious lack of conformity; local law may provide additional or more protective routes.
  • You are not required to pay for normal use of the replaced goods before replacement.

Right to Repair

Request repair of the non-conforming product free of charge, including the necessary statutory costs.

Right to Replacement

Request replacement of the non-conforming product free of charge, subject to the applicable statutory conditions.

Price Reduction

Request a proportionate price reduction when the applicable statutory conditions are met, not only when repair or replacement is impossible.

Contract Termination

Terminate the contract and receive the applicable refund when the statutory conditions are met; mandatory local rules remain available.

Dispute Resolution and Contact

Customer Support

For a complaint or dispute concerning an order, contact us directly so that we can review the matter and seek an amicable resolution.

  • Email support@bolotstudio.com with your order number, a description of the issue, and the outcome you are seeking.
  • We will review the information and work with you toward a fair resolution.
  • Nothing in this section states that we participate in a particular alternative dispute resolution scheme.
  • Your right to use competent courts or other procedures available under applicable law remains unaffected.
support@bolotstudio.com

We are committed to resolving disputes amicably. This contact process does not limit your statutory rights or available remedies.

Consumer Rights Disclaimer

Nothing in these Terms of Service shall limit or exclude: (i) liability for death or personal injury caused by negligence; (ii) liability for fraud or fraudulent misrepresentation; (iii) any rights you have under applicable consumer protection laws regarding the conformity of goods (including any mandatory conformity guarantee, period and remedies applicable at the delivery destination); or (iv) any other liability which cannot be excluded or limited under applicable law. If you are a consumer in the European Union, nothing in these Terms affects your statutory rights under applicable consumer protection legislation, including Directive 2011/83/EU on consumer rights and Directive 2019/771 on sale of goods.

Frequently Asked Questions

Whether a statutory no-reason withdrawal right applies depends on the product's actual characteristics. If Article 16(c) applies because a print is made to your specifications or clearly personalized, the exception applies irrespective of whether production has begun; production status alone neither creates nor removes the exception. For a voluntary cancellation request, contact support@bolotstudio.com promptly; we will tell you whether we can accept it. Mandatory conformity and other applicable cancellation rights remain unaffected.

A material violation may lead to a proportionate restriction or termination after notice and an opportunity to remedy where appropriate. Liability and costs are determined by applicable law; there is no automatic legal-fee charge or blanket ban on future service.

You retain your rights in original images. The limited licence in Section 21 permits BOLOT Sp. z o.o. and necessary processors to use them only for order fulfilment, requested support, security, legal claims and documented retention as described in the Privacy Policy. Images are not licensed for unrelated marketing or AI-model training without a separate lawful basis and, where required, separate consent.

Polish law is the chosen law, but consumers retain mandatory protections under the law that would otherwise apply. Contact support@bolotstudio.com first. Consumers may bring proceedings before any court competent under applicable law, including the courts of their domicile where Article 18 of Regulation (EU) No 1215/2012 applies; Polish courts are not stated to have exclusive jurisdiction.
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Our team is ready to clarify questions about our Terms of Service. We respond as soon as reasonably possible on business days.

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