Question 1

What is a metal print?

Accepted Answer

Metal prints are high-resolution images infused directly into specially coated metal. The result is a striking, durable print with vivid colors and incredible detail that will last a lifetime.

Question 2

What makes your prints different?

Accepted Answer

We use high-quality metal and professional dye-sublimation technology. Each print undergoes rigorous quality inspection to ensure exceptional color accuracy and durability.

Question 3

How long will my metal print last?

Accepted Answer

Our prints are created using dye-sublimation, making them completely waterproof, moisture-resistant, and UV-protected (colors won't fade for years). They're perfect for bathrooms, kitchens, or covered patios. Note: Prolonged continuous exposure to direct, intense sunlight may cause slight fading over time. Important: While the coating is very durable, the metal itself (like car paint) can scratch when in contact with sharp objects. We recommend care during cleaning and mounting.

Question 4

What finishes are available?

Accepted Answer

Glossy: Offers incredible depth and color saturation. The surface is smooth and reflects light like glass, creating a "WOW" effect. Ideal for high-contrast photos. Matte: An elegant, satin surface that doesn't reflect light (no glare). Perfect for bright rooms, walls opposite windows, and portraits.

Question 5

Will there be a white border around my print?

Accepted Answer

No. Our metal prints are printed "full bleed" (edge to edge) for a modern, frameless look. If you want an artistic white border, you'll need to add it to your image file yourself before uploading.

Question 6

Can I hang a metal print outdoors?

Accepted Answer

Yes, with a recommendation. Our prints are water and UV resistant, making them much more durable than paper. They work great on covered patios or verandas. However, to preserve perfect colors for decades, we recommend avoiding locations exposed to direct, continuous harsh sunlight and heavy rain.

Question 7

Can I see examples of photos from other customers?

Accepted Answer

Yes! Check out our reviews section above to see photos and videos from real customers. You can also find more examples on our Instagram @bolot_studio.

Question 8

What image formats do you accept?

Accepted Answer

We accept JPEG, PNG, HEIC, WebP, and TIFF formats up to 50MB. For best results, use high-resolution images (at least 300 DPI). Our system will warn you if the image quality is too low.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for eligible purchases.

Question 10

How can I track my order?

Accepted Answer

You'll receive a tracking number via email once your order ships. You can use this to track directly on the carrier's website.

Question 11

Can I send a metal print as a gift?

Accepted Answer

Absolutely! During checkout, you can add a gift message and ship directly to the recipient. We'll include a beautiful card with your personal message.

Question 12

Where do you ship?

Accepted Answer

We ship to all EU countries, the UK, Norway, and Switzerland. Each print is carefully packaged to ensure safe delivery.

Question 13

How long does delivery take?

Accepted Answer

Production takes 1-3 business days. For Poland, shipping typically takes 1-3 days, while for other EU countries it typically takes 3-7 business days.

Question 14

How much does shipping cost?

Accepted Answer

Shipping is free on orders over €99. For orders under €99, a flat rate shipping fee applies based on your location.

Question 15

How are prints packaged?

Accepted Answer

Each print is carefully wrapped in protective foam and shipped in a sturdy, custom-designed box to prevent any damage during transit.

Question 16

Which carriers do you use for shipping?

Accepted Answer

We use reputable carriers, including DHL, InPost, and local postal services depending on your location. All shipments are fully insured and trackable.

Question 17

Can I return a personalized product?

Accepted Answer

Since each metal print is made to order with your unique photo, the standard "no questions asked" return policy does not apply. However, we take full responsibility for quality! If your print arrives damaged or has a manufacturing defect, email us at support@bolotstudio.com (including photos) and we'll send a replacement free of charge or issue a refund.

Question 18

What should I do if my package arrives damaged?

Accepted Answer

We take full responsibility for shipping safety. If your order is damaged or lost in transit, contact us immediately. After a quick verification of the issue (based on photos), we'll send a new product or issue a refund.

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