Question 1

What is a metal print?

Accepted Answer

Metal prints are high-resolution images printed onto a specially prepared metal surface. The result is a striking, durable print with vivid colors and crisp detail.

Question 2

What makes your prints different?

Accepted Answer

We use high-quality metal and professional advanced metal printing technology. Each print undergoes rigorous quality inspection to ensure exceptional color accuracy and durability.

Question 3

How long will my metal print last?

Accepted Answer

Our prints are created using advanced metal printing, making them easy to clean, moisture-resistant, and highly fade-resistant (colors is designed to resist fading for years). They're perfect for bathrooms, kitchens, or covered patios. Note: Prolonged continuous exposure to direct, intense sunlight may cause slight fading over time. Important: While the coating is very durable, the metal itself (like car paint) can scratch when in contact with sharp objects. We recommend care during cleaning and mounting.

Question 4

What finishes are available?

Accepted Answer

Glossy: Offers incredible depth and color saturation. The surface is smooth and reflects light like glass, creating a "WOW" effect. Ideal for high-contrast photos. Matte: An elegant, satin surface that doesn't reflect light (no glare). Perfect for bright rooms, walls opposite windows, and portraits.

Question 5

Will there be a white border around my print?

Accepted Answer

No. Our metal prints are printed "full bleed" (edge to edge) for a modern, frameless look. If you want an artistic white border, you'll need to add it to your image file yourself before uploading.

Question 6

Can I hang a metal print outdoors?

Accepted Answer

Use metal prints primarily indoors. Covered outdoor display can work short-term, but to preserve colour and surface quality we recommend avoiding direct, continuous harsh sunlight and heavy rain.

Question 7

Can I see examples of photos from other customers?

Accepted Answer

Yes! Check out our reviews section above to see photos and videos from real customers. You can also find more examples on our Instagram @bolot_studio.

Question 8

What image formats do you accept?

Accepted Answer

We accept JPEG, PNG, HEIC, WebP, and TIFF formats up to 50MB. For best results, use high-resolution images (at least 300 DPI). Our system will warn you if the image quality is too low.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Maestro, UnionPay), Shop Pay, Apple Pay, Google Pay, USDC, and Klarna for eligible purchases.

Question 10

How can I track my order?

Accepted Answer

You'll receive a tracking number via email once your order ships. You can use this to track directly on the carrier's website.

Question 11

Can I send a metal print as a gift?

Accepted Answer

Absolutely! During checkout, you can add a gift message and ship directly to the recipient. We'll include a beautiful card with your personal message.

Question 12

Where do you ship?

Accepted Answer

We ship to all EU countries, the UK, Norway, Switzerland, and Canada. US checkout is paused while CBP/Section 232 review is unresolved. Canada and Switzerland deliveries have setup-dependent customs and tax handling. Norway: MVA handling is setup-dependent — regional customs charges where applicable. Each print is carefully packaged to ensure safe delivery.

Question 13

How long does delivery take?

Accepted Answer

Production takes 1-3 business days. Poland: 1-2 days. EU: 3-5 business days. UK/CH/SE/IE: 5-7 business days. Norway: 5-8 business days (89 kr flat shipping with no free threshold; VOEC/MVA handling is setup-dependent). Canada: 7-12 business days with FedEx International Economy (tax/duty handling is setup-dependent where required).

Question 14

How much does shipping cost?

Accepted Answer

Shipping is free above the market threshold — thresholds vary by market and are shown at checkout. Norway shipping is 89 NOK with no free tier; MVA handling is setup-dependent. US checkout is paused while CBP/Section 232 review is unresolved. Below threshold a flat rate applies per active zone: 15 PLN / 7.99 EUR / £5.99 / 59 SEK / 49 DKK / 119 CZK / CHF 12.90 / CA$14.99. Switzerland free over CHF 159; Canada free over CA$518 (customs handling setup-dependent).

Question 15

How are prints packaged?

Accepted Answer

Each print is carefully wrapped in protective foam and shipped in a sturdy, custom-designed box to prevent any damage during transit.

Question 16

Which carriers do you use for shipping?

Accepted Answer

We use reputable carriers, including DPD, InPost, and local postal services depending on your location. All shipments are fully insured and trackable.

Question 17

Can I return a personalized product?

Accepted Answer

Since each metal print is made to order with your unique photo, the standard 14-day no-reason withdrawal does not apply (EU Directive 2011/83/EU Art. 16(c)). However, we take full responsibility for quality. Our 60-day verification-based guarantee covers manufacturing defects, transit damage, and wrong specs — email us at support@bolotstudio.com (including photos) and we will send a free replacement or issue a refund. Bolot provides a prepaid return label for approved defect, damage, or wrong-spec cases.

Question 18

What should I do if my package arrives damaged?

Accepted Answer

We take full responsibility for shipping safety. If your order is damaged or lost in transit, contact us immediately. After a quick verification of the issue (based on photos), we'll send a new product or issue a refund.

Question 19

How much do metal prints cost?

Accepted Answer

In the UK, prices start at £55 for The Cinematic, £75 for The Classic or The Keepsake 3-Pack, £79 for The Statement, and £109 for The Address Sign Square. Matte and glossy are priced identically. Your active market price and free-shipping threshold are shown at checkout.

Question 20

What resolution do I need for a metal print?

Accepted Answer

For best results: minimum 200 DPI at print size. Practically, any modern smartphone photo (iPhone 12+, Samsung S20+) is sufficient for any size. Our configurator warns you if image quality is too low before you order. Minimum: 1,654×1,181 px for large (42×30 cm).

Question 21

Are metal prints eco-friendly?

Accepted Answer

Our metal prints are made for long service life, and we produce in Poland, EU — reducing shipping carbon versus overseas alternatives. Advanced metal printing uses no liquid chemicals or volatile solvents. A metal print made for long-term use also means fewer replacements compared to paper or canvas prints.

Question 22

Can I order a sample metal print?

Accepted Answer

We do not offer formal sample packs, but The Cinematic starts at £55 in the UK and is the most accessible way to experience the metal print finish before ordering larger sizes.

Question 23

Can I return a metal print if I'm not satisfied?

Accepted Answer

Metal prints are made-to-order with your personal photo, so we cannot accept returns for change of mind under EU personalized goods law (Directive 2011/83/EU Art. 16(c)). However, our 60-day verification-based guarantee covers all manufacturing defects, transit damage, and wrong specs — contact support@bolotstudio.com with photos and we will replace or refund. Bolot provides a prepaid return label for approved defect, damage, or wrong-spec cases.

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